These regulations apply to every experience sold on Puerto Rico Experience. They are operated and coordinated by WAO! PR LLC (WAO! Puerto Rico). Mis Cocos acts as a participating provider for food, beverage and product experiences, and Fruit Finders LLC handles its own agricultural activities.
Reservations and payments
- All reservations are processed through Shopify once booking is active.
- Full payment is required at booking.
- Reservations are subject to availability and confirmation.
- Bookings may start with one person. We do not require a two-person minimum.
- Group capacity depends on the activity, staffing and operational capacity.
- Private experiences may cost more than shared ones.
Cancellation and rescheduling
See our Cancellation Policy and Rescheduling Policy. In short: all sales are final, and one reschedule is allowed up to 48 hours before, subject to availability.
Arrival and check-in
- Arrive at the meeting point at the confirmed time.
- Transportation is not included unless it is stated in the experience.
- Late arrivals may result in a shortened or missed experience.
- Missed experiences follow the cancellation and rescheduling policies.
Weather and safety
- Outdoor activities depend on weather and environmental conditions.
- Ocean activities depend on safe water conditions.
- WAO! PR LLC and participating operators may postpone, modify or cancel an activity for safety.
- Guests must follow the instructions of guides and authorized personnel.
Age and participation
- Family-friendly experiences are available where appropriate.
- Minors must be accompanied or supervised as required.
- Some activities have age, height, health or swimming requirements.
- Alcoholic beverages are limited to guests of legal drinking age and follow applicable licensing.
Personal belongings
- Bring appropriate clothing, footwear, sun protection and personal necessities.
- Respect public beaches, natural areas, local communities and other visitors.
- Responsibility for personal property remains subject to applicable law.
Third-party operators
- Some experiences are provided by independent third-party businesses, such as water sports operators.
- Provider information and activity requirements are disclosed on each experience page.
- Providers maintain their own permits and insurance, and WAO! PR LLC coordinates the booking and payment under its agreements.
Changes and availability
- Activities, schedules, routes and meeting points may change for operational or safety reasons.
- Seasonal products and food selections depend on availability.
- Guests are informed of material changes and offered the remedies required by law.
Customer agreement
Before checkout, every customer reviews and accepts these regulations together with the terms, the cancellation policy and the rescheduling policy.
Acknowledgment
I have read and agree to the Terms & Conditions, Cancellation Policy, Rescheduling Policy, and applicable Experience Regulations.