Last updated: November 4, 2026
We want you to be happy with your order. These are the rules that apply to orders from our Online Placita and to experiences booked with Mis Cocos.
Damaged, incomplete or wrong items
If your order arrives damaged, incomplete or different from what you ordered, contact us within 7 days of delivery with a photo and your order number. We replace the item or refund it, including the shipping cost when the mistake is ours.
Returns of packaged goods
Unopened, unused packaged goods can be returned if you contact us within 14 days of delivery. Return shipping is paid by the customer. Once we receive the item in its original condition we issue the refund to the original payment method within 5 business days. Refunds can take 5 to 10 business days to appear on your statement, depending on your bank.
Food and drinks
Fresh food and drinks are perishable and cannot be returned. If something is missing or not right, tell us at pickup or delivery and we fix it on the spot. Local delivery fees are not refundable once the order is on the way.
Experiences and experiences with a quote
Experiences are confirmed with our team. If your plans change, contact us as early as possible and we will reschedule you or issue a credit for a future date. No-shows are not refundable. If we cancel an experience, you choose between a new date or a full refund.
How to request a refund or return
Send us your order number, a photo when relevant and a short note through our contact page or by WhatsApp. We confirm every request in writing.
Questions
If anything about this policy is unclear, message us before ordering and we will explain it. Shipping costs and delivery times are on our Shipping & Delivery page.